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19/08/2008

Scottish Housing Regulator Publishes North Ayrshire Council Report

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The Scottish Housing Regulator has published its inspection report on North Ayrshire Council. It awarded the Council an 'excellent' rating for its housing management, a 'fair' rating for its asset management and repairs and a 'good' rating for services to homeless people.

The purpose of the inspection is to provide an independent external assessment of the effectiveness of housing service delivery, and make recommendations to help improvement.

North Ayrshire Council is situated in west central Scotland, with a population of 136,000 people. It owns 13,665 properties.
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Michael Cameron, Head of Inspection at The Scottish Housing Regulator, said: "Our inspectors found that North Ayrshire Council has demonstrated continuous improvement in a number of important service areas, has an excellent performance management framework and has a strong culture that supports tenants and encourages participation.

"It has strengths in a number of its services: it is excellent at maximising its income, it is good at dealing with anti-social behaviour, and it secures accommodation quickly for homeless people. It also completes repairs quickly.

"The council needs to significantly improve its approach to how it plans and manages investment to its houses and it also needs to demonstrate that it achieves value for money for its tenants across all of its repairs contracts.

"However, we are confident that the Council will address its weaknesses through both an improvement plan, which it will send to The Scottish Housing Regulator, and its own process of continuous improvement."

(CD/JM)

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