Subscribe to our Construction Newsfeed
Scotland Construction Directory
Search our 14,763 companies....

Construction News

17/08/2016

Angus Council Welcomes Increase In Tenant Satisfaction

Construction News Image
Angus Council tenant satisfaction has increased by 5% in the last year, according to a new survey carried out by Knowledge Partnership on behalf of the council.

The survey, conducted in accordance with the Scottish Social Housing Charter, found that 83% of council tenants said that they were very of fairly satisfied with the service provided.

The council carry out the survey every year but said that this year's survey involved the largest group of respondents and was the first to be carried out by an outside agency.

Communities convener Donald Morrison said: "It is very encouraging to see the levels of customer satisfaction in our housing service which indicate that we are very much moving in the right direction.

"I am grateful to every tenant who took the opportunity to be involved in this survey and am also greatly appreciative of the excellent work undertaken by our housing team.
-- Advertisement --
NorthernAsbestosServicesLtd



"But we are not complacent about the service we provide and a survey of this scale will help greatly to shape future priorities.

"Where issues have been identified, we have listened and will take action to continue the improvements in our service and raise levels of tenant satisfaction higher still."

The survey also reported that –

• 87% of tenants are satisfied with the quality of their home - up from 69% in 2015 

• 80% feel their rents represent value for money - up from 74% in 2015 

• Satisfaction in the condition of re- let housing is 90% - up from 81% in 2015 

• 82% are satisfied with neighbourhood management - up from 70% in 2015 

• 77% of tenants are satisfied they are kept informed - up from 76% in 2015

• 63% are satisfied with participation opportunities - compared to 62% in 2015.

• While 82% of our tenants are satisfied with the repairs we carry out, this represents a drop from 97% reported in last year's survey.

The council said that it would be working closely with tenants to improve its performance in the year ahead and are already taking a number of actions.

"We are providing opportunities for tenants to move to new build properties; upgrading existing properties through the bathroom replacement programme; improving condition of relets through the application of the relet standard; and improving value for money for rents and service charges," a council statement said.

(MH/CD)

Latest Construction News

18/06/2025
Glasgow City Council has approved plans by GRAHAM Investment Projects to deliver a major purpose-built student accommodation (PBSA) development in the city's Anderston area. Valued at £70 million, the development will rise on a currently disused brownfield site at 138 Hydepark Street. The proposed
18/06/2025
A new multi-million-pound care home has officially opened in Inverness, marking the beginning of a plan to create a pioneering care community for the city and wider Highlands region. Pittyvaich Care Home is the 13th facility to be launched by Parklands Care Homes and is now the group's largest purp
18/06/2025
Denman Park in Westhill has officially reopened following a £240,000 transformation funded by the Scottish Government's Place Based Investment Programme, delivering a more accessible, vibrant,and environmentally friendly space for the local community. Unveiled at a public event, the revitalised par
18/06/2025
Network Rail is preparing to begin a major programme of tree and vegetation management along one of Scotland's most iconic rail routes, the West Highland Line, with the added benefit of enhancing the already breathtaking views for passengers. Starting Monday, 30 June, the work will take place betwe
18/06/2025
Pupils at St. Dominic’s Primary School in Airdrie are embracing a new outdoor learning space, thanks to community benefits delivered through North Lanarkshire Council’s new-build council housing programme. The initiative, part of the council's housing development at Petersburn Road, saw the install
18/06/2025
Fife Council has approved a major change to its housing allocations policy, allowing single applicants to be considered for two-bedroom properties for the first time. The decision, made by the Cabinet Committee in April, was based on a key recommendation from a cross-party and partnership-led worki
18/06/2025
Fife Council has unveiled the final design for the new play area at Woodend Park in Cardenden, following a public consultation with local residents. The £50,000 redevelopment is being jointly funded by the Scottish Government and Fife Council. More than 40 people contributed to the consultation, an
18/06/2025
BEAR Scotland, operating on behalf of Transport Scotland, is set to carry out essential investigation works on Killocraw Bridge, located on the A83 approximately nine miles north of Campbeltown. The works will take place over two days, starting Tuesday 24 June and concluding by 7pm on Wednesday 25
17/06/2025
Sypro has announced a major milestone in its long-standing partnership with SSEN Transmission, having now managed over £5 billion in contracts supporting the UK’s critical energy infrastructure across more than 250 projects in the north of Scotland. For more than a decade, Sypro's digital contract
17/06/2025
Stirling Council has approved the sale of the former Beech Gardens Care Home in Torbrex. At a recent council meeting, Urban Nest Scotland Ltd was confirmed as the preferred bidder. The company plans to redevelop the vacant site for private residential use, with proposals that aim to complement the
Morris & Spottiswood LtdDiscount Kitchens and Bathrooms LtdHutton Stone Co LtdACCON UK LtdACCON UK LtdWalshy JoinerySips Eco Panel Systems LtdDMC VisualsContainexHutton Stone Co Ltd