Subscribe to our Construction Newsfeed
Scotland Construction Directory
Search our 14,769 companies....

Construction News

02/12/2020

North Lanarkshire's Housing Service Performs Above Scottish Average

Construction News Image
North Lanarkshire's housing service has recorded improvements across key areas of delivery and performing above the Scottish average when compared alongside all other social landlords in Scotland.

Weekly rent levels are 16.7% lower here in North Lanarkshire; over 90% of tenants are satisfied with the opportunities they have to participate in the service and 98.8% of our homes meet the Scottish Housing Quality Standard compared to the Scottish average of 94.4%.

The Scottish Housing Regulator's (SHR) report rates the performance of Scottish social landlords against a key set of standards including; homes and rents, tenant satisfaction, quality and maintenance of homes, neighbourhoods and value for money.

We also pledged our commitment as a landlord by signing the regulator's Assurance Statement, meaning people living in our homes have improved access to housing performance information. The Assurance Statement is in its second year and we're pleased to note that no changes were required or failures identified by the regulator during the period 2019/20.

Our weekly rents levels are 16.7% lower than the Scottish average. Our average rent return for 2019/20 was £67.69 and compares very positively against the Scottish landlord average of £81.33.

92.5% of tenants are satisfied that we're keeping them informed (Scottish average 92%) and our opportunities for tenants to participate in our decision making also recorded high satisfaction levels of 92.5%, compared to a Scottish average of 87.2%.
-- Advertisement --
NorthernAsbestosServicesLtd



In the neighbourhood category, we dealt with 97.1% of antisocial behaviour cases - an increase on our previous year's performance and above the Scottish average of 94.1%.

Our repairs performance also recorded significant improvements. 98.3% of reactive repairs were completed 'right first time' compared to the Scottish average of 92.4% and 97% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.3%. Our customer satisfaction levels continue to remain over the 95% target each year.

We're offering value for money services. Our rent collection levels have increased in 2019/20 to 100.5% (includes additional money from the previous year) up from 97.5% in 18/19. Our performance monitoring rent loss continues to be a priority and we're performing strongly in this area. It took an average of 21.6 days to re-let homes with a void rent loss figure of 0.6% (0.7%), compared to the Scottish averages of 31.8 days and 1.2% respectively.

Councillor Heather Brannan-McVey, Convener of Housing and Regeneration, said: "As the largest local authority landlord in Scotland, we take our roles and responsibilities extremely seriously and I'm pleased to see we're delivering quality services for our tenants.

"We're putting tenants at the heart of our service and that's why, year on year, we're continuing to see a rise in tenant satisfaction levels. For example, 94% of all the repairs we carry out is by appointment at the convenience of our tenants, and during lockdown our tenant participation team used technology to continue to discuss issues.

"It's been an extremely challenging year due to the pandemic and we've made significant efforts in securing more direct Universal Credit payments. This, in addition to the introduction of our Universal Credit Assistance Fund for our tenants, has helped us maintain a high level of rent collection which in turn means we can continue investing in our homes and services.

"It's vital that community groups, housing federations and tenants alike are receiving all the services we, as a council, strive to deliver and that these are of the highest quality. We'll continue to build on our successes and identify and drive improvement to provide a first-class housing service."

Latest Construction News

09/07/2025
Open spaces across Milton and Easterhouse in Glasgow have been designated for new community-led energy projects, designed to bring significant benefits directly back into local neighbourhoods. In total, four sites – one in Milton and three in Easterhouse – will make over 5.5 hectares of land availab
09/07/2025
Orkney Islands Council has welcomed a substantial £1.75 million allocation from the Scottish Government's Heat and Energy Efficient Scotland (HEES) scheme for the 2025-26 period. This funding is set to facilitate significant improvements to heating and insulation in homes across the county, aiding e
09/07/2025
Springfield Properties plc, a leading Scottish housebuilder, anticipates reporting profit before tax for its full year 2025 in line with market expectations, alongside an increase in revenue to £280 million (2024: £266 million). This positive outlook is primarily attributed to significant land sal
09/07/2025
A significant £2.5 million upgrade to the electricity infrastructure is currently in progress between Banchory and Aboyne, undertaken by SSEN Distribution. This vital project, which involves collaboration with contract partner OCU, is set to bolster the reliability of power supplies for approximatel
09/07/2025
Visitors to Cumbernauld are set to notice a significant change in the town centre as the demolition of Fleming House rapidly approaches completion. This critical undertaking marks the initial phase of North Lanarkshire Council's ambitious 15-year plan to comprehensively regenerate the town centre.
09/07/2025
Stirling Council has launched a public consultation on proposals for four new active travel routes situated to the south of Stirling city centre. These planned high-quality travel corridors, earmarked for Burghmuir Road, the A9 in Bannockburn, St Ninians Road, and Glasgow Road, are set to converge a
09/07/2025
Restoration work is scheduled to commence next week on Tigh Mhicleoid in Colchester Square, Lochgilphead, marking the final priority building to benefit from the town's ambitious Conservation Area Regeneration Scheme (CARS). This £2.3 million heritage-led project, jointly funded by Argyll and Bute
09/07/2025
SSEN Transmission has announced its comprehensive sponsorship of athletes from Team Orkney, Team Shetland, and Team Western Isles, making it the only company to back all three Scottish teams participating in the 2025 International Island Games. With approximately 500 athletes from Scotland's island
09/07/2025
Devro, a prominent global manufacturer of collagen casings, has commenced a substantial £2.9 million capital investment project at its Scottish facility in Moodiesburn. The initiative is designed to drastically reduce the site's carbon emissions and boost overall productivity, aligning with the co
09/07/2025
Dumfries and Galloway Council has successfully secured £710,000 from the Scottish Government's Heat and Energy Efficient Scotland scheme to advance two pivotal projects identified in the Stranraer Place Plan. This substantial funding milestone is a significant step forward in the town's long-anticip
Claymore Training LimitedMulberry Kitchen DesignScaftec LtdTALA TrainingK & I Paterson LtdForde Training Services LtdPlant Glazing LtdThe Water PointCRGP LimitedM&C McLean Ltd