Gas network operator SGN has been lauded for its exceptional commitment to customer service, securing four prestigious gold awards at the CCA Global Excellence Awards 2025 ceremony held in Glasgow last night. The accolades affirm SGN's position as industry leaders in customer care and innovation.

The company received top honours in the following categories:

• Innovation in Customer Service Most Effective Customer Vulnerability Strategy

• Inclusivity and Accessibility

• Great Places to Work

These awards are seen as a recognition of the dedication, enthusiasm, commitment, and collaborative spirit of SGN's Customer Service and Operations teams. These teams consistently strive to provide an outstanding service and are dedicated to supporting customers in need.

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CCA, a leading authority on customer contact strategies and operations, celebrates world-class achievements in customer service through its Excellence Awards. Winners are rigorously assessed by a panel of experts drawn from various sectors and specialisms.

Maureen McIntosh, Director of Customer Service at SGN, expressed her delight, stating: “These awards are fantastic achievements for SGN and for all our people from field to office, who take care of our customers in a way that comes straight from the heart. I am always so proud when we are recognised for the hard work we all do every day, and in some of the most difficult of times, we pull together and show we care. A huge thank you to everyone who made this possible – this dedication is what makes SGN truly exceptional."