NorDan Uk Ltd

From the outset I would like to point out that my views & comments relate to NorDan Aberdeen, I can’t comment on the service provided by other locations. In my 37 years in business, I’ve only had the misfortune of dealing with a handful of companies with customer service as poor as NorDan Aberdeen. From the start communication was poor, emails would remain unanswered for weeks, follow-up emails were ignored & leaving voicemails appeared to be the only way to get a response. Eventually I asked for a new contact in the hope things would improve, unfortunately nothing changed & in fact the service provided by the team leader proved to be similar & on occasion worse. In my opinion, NorDan Aberdeen appear to lack any form of senior management which in turn has created a culture without accountability. Over the past few months I’ve spoken with many contractors, professionals & end users about NorDan with virtually all saying the same thing, the product is very good, but the service provided by NorDan Aberdeen is terrible. NorDan I’m so disappointed, we really liked the product, but the terribly poor service provided has forced us to look elsewhere.

Dont believe the advertising hype of Nordan as to quality! Door standard suffered from wet rot in just over 10 years - obviously not properly treated wood. A fence post stuck in the ground would have lasted longer. Nordan suggested resin treatment to solve the issue.