Eighteen months after its launch, Scottish and Southern Electricity Networks (SSEN) has broadened its Self-Serve Connections platform to deliver faster cost guidance for connection upgrades, electricity meter relocations and small-scale generation such as rooftop solar.

SSEN said the service, introduced in April 2025, has already helped thousands of customers start their network connection journey more quickly and easily. The latest update extends those benefits beyond new connections to a wider range of household and small project needs.

The enhanced tool now supports people who want to upgrade an existing supply, move their electricity meter, or connect microgeneration like rooftop solar panels or a domestic wind turbine.

At its core, the platform provides a swift, transparent indication of potential costs for a new or upgraded connection, helping to accelerate adoption of low‑carbon technologies and greater use of clean power. Initial estimates can be generated in as little as two minutes.

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Since its launch, more than 11,000 people have used Self-Serve Connections to explore changes or improvements to their network supply. It has produced around 4,500 initial estimates, with more than half progressing to formal quotations taken forward.

The process is designed to be simple. For new connections, users answer a few questions, including how many properties need connecting and whether they are houses or flats. A postcode search enables customers to draw the site boundary on a map, mark where the cable would enter, the meter position and cable route. They are also asked if an EV charger is planned and whether central heating will be gas or electric.

For alterations to an existing connection—such as adding capacity for new equipment or a home extension—customers can submit details about the type of microgeneration to be installed or where items are to be relocated. With this information, the system either provides an instant estimate or invites users to get in touch for further support from an expert adviser.

SSEN said rising demand for electricity—driven by electrification and growing uptake of cost‑effective heat pumps, EVs and solar panels—has increased connection requests. Handling straightforward projects through the Self-Serve tool allows dedicated teams to focus on schemes requiring more complex design work.