Nine out of 10 tenants of Scotland's largest social landlord report being satisfied with the service they receive, according to a new citywide survey.

The findings come from a tenant satisfaction survey of Wheatley Homes Glasgow tenants conducted between April and August this year by independent consultants. The result places Wheatley Homes Glasgow ahead of the Scottish Housing Regulator’s national average of 86.5%.

The survey, which covered the organisation’s north-west, north-east, and south areas, shows overall satisfaction rising from 87% in 2023 to 90% in 2025 – a 3% increase. More than 1,000 tenants were asked about a range of issues including their homes, neighbourhoods, contact with staff, and value for money.

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Key survey findings include:

• 96% of tenants feel well informed

• 98% believe they have opportunities to participate

• 90% are satisfied with the quality of their home

• 92% are satisfied with neighbourhood management

• 90% rate value for money positively

Wheatley Homes Glasgow joins the other Registered Social Landlords (RSLs) within Wheatley Group – Wheatley Homes South, Wheatley Homes East, and Loretto – in achieving the milestone of 90% tenant satisfaction, fulfilling one of the Group’s strategic goals for 2021–2026.

Alan Glasgow, Group Director of Housing, said: "Reaching 90% tenant satisfaction in Wheatley Homes Glasgow is a fantastic milestone and a testament to the dedication of our teams. The journey to 90% reflects the transformation we’ve made since the early days of Glasgow Housing Association, when satisfaction was just 67% in 2004.

"Every Registered Social Landlord within Wheatley Group has now achieved this ambitious target – a major achievement for the organisation and the communities we serve.

"While we're proud of this progress, we won't be complacent. We're focused on building on this success and continuing to improve the services we provide – particularly in areas like repairs – so tenants can see and feel the benefits every day in their homes and communities."