The restrictions meant that, apart from urgent and emergency repairs, our operatives from Home Fix Scotland have been prevented from entering customers' homes. As a result, there are currently just over 1750 repairs waiting to be carried out.
In a statement the company said: "We understand the concerns of our customers' over the impact of the restrictions on our services since March 2020. For consistency, fairness and to tackle the outstanding works, repairs work from Monday 26 April will be carried out in the order they were received. So, we ask that you bear with us as we do everything we can to deliver the best possible service. If you have already contacted us, there is no need to do so again. Home Fix Scotland will contact you directly to arrange a suitable appointment time.
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"However, we'll always prioritise work that has health and safety implications in order to keep our customers safe, but some lower priority work may not be completed as quickly as we would like.
"Whilst we begin to clear the backlog, we will continue to accept reports of emergency and urgent repairs only on 0800 013 2196. We aim to start taking new non-urgent repairs from Wednesday 12th May. The team is available 24 hours a day, 7 days a week to take your call."
