The plan – Our Future Together – outlines the impact of our changing climate and how the organisation will reduce emissions to become net zero.
It underlines the commitment to ensuring people in Scotland can continue to rely on excellent water quality at their taps despite the impact of changing weather patterns.
The plan highlights how future investment in vital infrastructure and assets, which were not designed to cope with our changing climate, must combine with innovative and sustainable ways of dealing with climate change and support economic growth.
Customers contributed their views through country-wide engagement, recognising the importance of Scottish Water and communities working together to manage one of our most valuable natural resources.
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The plan outlines key areas of work to be delivered and calls for people to continue to help shape a public service which people rely on across Scotland every day.
Chief Executive Douglas Millican said: "Scotland's water is one of our most precious natural resources. But changes to our climate will increasingly affect the water cycle and our management of it to keep customers supplied at their taps.
"It also impacts on the handling and treatment of waste water before we return it safely to the environment.
"We must take steps now - but also plan out to the mid-century and beyond - to replace and upgrade our infrastructure across Scotland. By doing this we will safeguard and enhance our services at the same time as responding to climate change – whether hotter, drier summers or more frequent intense storms.
"We're doing more than just planning for services here in Scotland. We're committing to playing our part in ensuring we have a planet fit for future generations to inhabit, by reducing our emissions to net zero, and going beyond that thereafter.
"Customers are at the heart of this plan; we've consulted, engaged and listened to more than 25,000 people to capture a full range of public views and priorities."
A detailed action plan is being drawn up to drive the organisation towards Net Zero five years ahead of national targets, as detailed in the Programme for Government in September 2019.
(MH/CM)
