Edinburgh-based Miller Homes is celebrating after achieving five stars for customer satisfaction in the Home Builders Federation (HBF) National New Home Customer Satisfaction Survey.

The survey was launched by HBF provide a guide for homebuyers in making purchasing decisions and to encourage high levels of service within the industry.

This latest result for Miller Homes marks the sixth time in seven years the housebuilder has achieved a five star rating.

Chris Endsor, Chief Executive of Miller Homes, said: "We are committed to delighting our customers by providing them with the best possible experience when they buy a new home from us. Our teams right across the business work tremendously hard to ensure we are delivering on our promise to them and being awarded five stars in the HBF's customer satisfaction survey is a ringing endorsement that we are achieving that goal."

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Mr Endsor added: "In addition to achieving five stars in the HBF's customer satisfaction survey, we are delighted to have maintained a consistently high level of satisfaction amongst our customers in our own independent survey. This further reinforces our commitment to them through our ethos, The Miller Difference, which puts our customers at the very heart of everything we do.”

Stewart Baseley, Executive Chairman of HBF, added: "Achieving high levels of customer satisfaction is hugely challenging. It requires leadership from Board level downwards and commitment from all areas of a house building business and is a credit to every member of staff. A five star rating is not easy to achieve and is a very positive endorsement of the processes, systems and culture in place and should provide customers with real confidence in the company and homes they build."

(LM/MH)