The division was awarded the Customer Service Excellence standard by certification company SGS, who considered the team had a "deep understanding of, and commitment to, customer service excellence".
The 18-strong team of staff processed 1,812 building warrant applications and 1,909 completion certificates in 2015/16. In addition, it had significant involvement with the 'T in the Park' and 'Rewind' music festivals and responds to reports of falling masonry and other issues regarding defective or dangerous buildings.
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Congratulating the division's achievement, Cllr John Kellas said: "The report has much to applaud and reflects very well on our staff who are extremely busy, particularly with the ever-rising demand for new housing in Perth and Kinross. We will look at the areas for action identified by the assessor with the aim to keep on delivering a high level of customer service while ensuring our statutory obligations continue to be met."
(LM)
