Mears 24/7 has been awarded a 10-year contract by West Kent Housing Association (West Kent), to deliver their out-of-hours call handling service.

The contract, which can also be extended for another five years, is worth £450,000 over the decade and will come into force from this month.

It will provide an out-of-hours repair and maintenance contact service for West Kent's 6,500 homes.

Martin Byrne, Operations Director, Mears 24/7, said: "This is a fantastic contract and we are proud to be working with West Kent Housing Association. We are dedicated to delivering a quality out of hours service which not only meets but exceeds our customers' expectations.

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"The interface between the two systems will allow us to gain valuable insight into the business and to be able to drive forward improvements as necessary. We look forward to building a strong and durable working relationship with West Kent which will grow and develop with the contract."

Mark Leader, Property Director, West Kent, added: "We're looking forward to working with Mears and building a robust partnership; we have a good reputation in partnering and having involved our residents at each stage of the tender, we are confident their needs have been at the forefront of the decision making process."

(JP/CD)