Lovell, based at the Glasgow Business Park, is celebrating once again achieving the Customer Service Excellence standard – the Government's national standard recognising organisations which provide a high-quality service to customers.

In 2011, Lovell, which has 350 employees in Scotland, was the first construction company to be awarded the standard. Following a rigorous assessment – including interviews with staff, customers and partner organisations – the Glasgow team has again achieved the coveted accolade for the company’s performance in Scotland.

-- Advertisement --

Assessors said that Lovell has 'a deep understanding and a commitment to Customer Service Excellence. The commitment was found from senior management levels through to operation and frontline staff'. The assessment also found that Lovell exceeded the levels required by the Excellence standard in a number of areas including its recent success in the Considerate Constructors Awards – gaining one silver and two bronze awards – and its support for charity and community projects.

(CD)