Trade Radiators

The company used a non-existent landline to contact me which they said was supplied by PayPal. PayPal are investigating this and have opened a dispute because the Primary Number listed with them is my mobile number. The company did not use the mobile number which has always been listed first as the Primary Number. The company also failed to ring us an hour ahead of delivery. The ring doorbell was fully charged. The notifictation from the ring doorbell was received after the delivery attempt. Delivery failed for these reasons. This could have been avoided with a phonecall an hour ahead, using the mobile number supplied when ordering online which was also listed first on PayPal. We rang the company immediately but waited 8 hours after the failed delivery to have an update. No possible solutions were offered, only an insistent non-negotiable request for another delivery charge. My husband was left with no option despite the inaccurate information held by the company.